KHADEIDRA LE GENDRE

Director, Change Management & Communications Leader | Strategy Implementation | Global Transformation Initiatives

Originally shared on LinkedIn November 8, 2024

It’s time we asked a different question than ““Will AI take over my job?”

I’ve been reflecting on digital transformation, particularly AI integration in business—a topic I cover often on my Change JRNI podcast. I follow quite a few thought leaders on LinkedIn, including Tim Creasey, who serves as the Chief Innovation Officer at Prosci. Tim shared an article recently that helps us shift the conversation from concerns about AI taking over jobs to focusing on how AI will transform our interactions with digital information. I’m left with one truth: successful change is and will always be all about people. Transformation isn’t just about new tech or strategies; it’s about people growing and adapting together.

The Digital Information Intensity Index (D3I), as presented in Tim’s article helps measure how digital our work is and guides us to identify opportunities for AI to enhance efficiency and skill development. I share my reflections on it in this podcast episode, how I am thinking about my own role and share some questions that may be helpful as you think about your development and your career.

As professionals, we should consider how AI impacts both our industry and our own roles. For example:

• Core Digital Tasks (like data analysis): These roles are deeply impacted by AI, as it can help automate data-heavy processes.
• Complex Digital Work (like strategic planning): AI can support decision-making and enhance creativity in these roles, rather than taking them over.
• Digital Communication (email, messaging): AI can help with communication tasks, freeing up time for more meaningful interactions.
• Specialized Digital Tools (CRM systems, visualization software): Here, AI can automate repetitive tasks within specific tools, making our work smoother.
• Digital vs. Non-Digital Task Mix: Jobs with both digital and hands-on tasks (like technicians) might see AI as a supportive tool rather than a replacement.

As AI becomes more prevalent, many professionals are (rightly so!) looking to upskill, but soft skills remain a top priority. LinkedIn’s Workforce Confidence survey indicates more than 60% of U.S. employees consider soft skills—such as communication, problem-solving, and teamwork—to be more vital than ever.

Trust, empathy and real buy-in make change authentic. Communication – clear and two-way turns uncertainty into shared purpose. When teams feel connected, innovation thrives. These skills are closely tied to career advancement, even as the demand for expertise in emerging technologies like generative AI continues to grow.

The message is clear: as we adapt to AI, nurturing trust, empathy, and connection is still as relevant and important ever. True transformation isn’t just about operational upgrades; it’s about fostering human resilience and connection. Let’s ensure that as we evolve with technology, we keep people at the center.